BBSPJIKKP

Respondent Data

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Type of Service Used *

Testing Calibration Certification Professional Certification Consultation / Technical Guidance Mentoring / Training Validation & Verification GRK TKDN Verification Inspection Proficiency Testing Technology Audit Mini Plant Leather, Rubber and Plastic Halal Examination

Name *

Contact Information *

Laki-laki Perempuan

Phone *

Email *

Last Education Level *

Company / Institution Name *

Current Position *

Customer Satisfaction

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The scale consists of stars 1 to 4. Give 4 stars if our service has met and satisfied your expectations.

Appropriateness of service requirements with the type of service *

★ ★ ★ ★

Ease of service procedures at Center of Standardization and Services for Leather, Rubber and Plastics Industries *

★ ★ ★ ★

Timeliness of service at Center of Standardization and Services for Leather, Rubber and Plastics Industries *

★ ★ ★ ★

Conformity between the cost paid and the set cost *

★ ★ ★ ★

Conformity between the results of services provided with applicable regulations *

★ ★ ★ ★

Ability of officers in providing services *

★ ★ ★ ★

Attitude (courtesy and friendliness) of officers in providing services *

★ ★ ★ ★

Quality of facilities and infrastructure *

★ ★ ★ ★

Handling of complaints, suggestions and feedback *

★ ★ ★ ★

Suggestions for Service Improvement *

What industrial services does your company need? *

Corruption Perception

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The scale consists of stars 1 to 4. Give 4 stars if you Strongly Agree with statements related to corruption practice indicators in our services.

I have never been involved in an indication of corruption practice in services at BBSPJIKKP *

★ ★ ★ ★

Saya tidak pernah memberikan tanda terima kasih atas pelayanan yang telah diselesaikan (meskipun tidak diminta), dalam bentuk barang ataupun uang *

★ ★ ★ ★

Tidak terdapat oknum-oknum petugas yang melakukan praktek Korupsi di BBSPJIKKP *

★ ★ ★ ★

Saya tidak pernah ditawari untuk memperoleh pelayanan yang lebih cepat dan mudah dengan meminta imbalan tertentu *

★ ★ ★ ★

Saya tidak pernah dipersulit oleh petugas (walaupun persyaratan layanan lengkap) untuk mendapatkan layanan dan tidak terindikasi dugaan petugas tersebut menghendaki imbalan (uang atau barang) tertentu *

★ ★ ★ ★

Saya tidak pernah dihubungi oleh seseorang (yang mengatasnamakan BBSPJIKKP) untuk mendapatkan layanan tanpa melalui jalur atau prosedur resmi yang ditetapkan *

★ ★ ★ ★

Petugas selalu memberikan bukti/kwitansi yang sah setelah proses pembayaran dilakukan *

★ ★ ★ ★

Jumlah rupiah transaksi yang tertera dalam dokumen pembayaran dan jumlah yang saya bayarkan ke petugas selalu sama/sesuai *

★ ★ ★ ★

Tidak ada upaya petugas menutup-nutupi informasi terkait rincian keuangan/tagihan pembayaran atas layanan yang telah/sedang diberikan *

★ ★ ★ ★

Tidak ada upaya petugas menutup-nutupi informasi terkait tarif layanan melalui Badan Layanan Umum (BLU) pada saat akan menggunakan layanan *

★ ★ ★ ★

Net Promoter Score (NPS)

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Where did you know and get information about our services? *

Service Officer Official Website Social Media Print Media Exhibition Business Associate Relative

How long have you been using our services? *

1 year 2 years 3 years > 4 years

On a scale of 0 to 10, how likely are you to recommend us to friends or colleagues? *

0 (Very Unlikely) 10 (Very Likely)

What is the main reason for your score? *

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Respondent Data

Customer Satisfaction

Corruption Perception

Net Promoter Score (NPS)

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